RETURNS POLICY
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUNDS, NO RETURNS, NO EXCHANGES on coffee bean sales, due to them being a perishable product. All coffee bean sales are final. No exceptions.
No refunds on any retail products unless an item is proven to be damaged or faulty. Retail products, other than coffee beans, can be exchanged or a credit note can be issued if the product is unused, not damaged, in its original packaging, and returned within 7 days from purchase. All exchanges must be accompanied by a receipt of purchase.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 24 hours of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.
Please see details below on how to organise a return.
We do not offer refunds for CHANGE OF MIND, however we are happy to offer an exchange or credit note if returned to us within 7 days following purchase. All items must be unused, undamaged, and in original packaging with labels/tags still attached. The return of a change of mind exchange is at the cost of the purchaser.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error for example:
- If the item is damaged or faulty; or
- If we sent you the wrong item.
HOW TO RETURN PRODUCTS (NOT APPLICABLE FOR COFFEE BEANS)
To return a wrong, faulty or damaged product, please follow the simple steps below:
- To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products back to. Contact us via info@skittlelane.com
- Pack and seal the item/s in their original shipping package and post them back to us.
We will organise a refund or replacement depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
HOW TO RETURN CHANGE OF MIND PRODUCTS FOR EXCHANGE (NOT APPLICABLE FOR COFFEE BEANS)
To return a change of mind product, please follow the simple steps below:
- To let us know you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via info@skittlelane.com
- Pack and seal the item/s in their original shipping package and post them back to us.
- Provided that we receive the products in their unused and unopened condition we will arrange for a credit note to be provided. Your credit note is awarded after the return item has been received by Skittle Lane. Please keep all email references regarding your credit note.
We recommend that you return the product via Registered post. Skittle Lane will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.