Shipping
Once the package has arrived in the destination country, the local postal carrier will use the AusPost tracking number for their system. Once an order is placed, please allow 1-2 business days for processing. This does not include shipping times. After your order has been dispatched, you will receive shipping confirmation via email. Please allow up to 48 hours to receive updated tracking details.
- Sendle International Service
sendle.com (up to 14 approx. business days depending on location). For local orders, please see AusPost for shipping information, delays, or disruptions.
International Shipping
Receivers of our Above The Clouds × ASICS GT-2160 orders will receive them through DHL eCommerce dhl.com/global-en/home/our-divisions/ecommerce.html. A 'signature on delivery' is default on all orders. If you request for it to be 'left in a safe place,' all shipping responsibility for Above The Clouds and AusPost is forfeited.
Some shipping restrictions may apply to certain brands and products sold online. If an item cannot be shipped to your destination, a message will appear at the cart. Due to policy restrictions, international Nike orders are unable to be processed as of January 2020.
For delivery enquiries or issues, please contact us using the chat function in the bottom right corner of our website.
Domestic Shipping (Australia)
General shipping information:
- Regular AusPost Parcel: 3-5 working days (5-7 for WA)
- Express AusPost Parcel: Usually 1-3 days, except for remote locations & areas outside Perth City for WA customers
We offer free standard shipping for orders over $150 AUD*. Note: This offer may not apply during promotional periods. Express Post does not guarantee next-day delivery. For orders under $150, shipping is a flat rate of $10 AUD.
International Shipping
- Express shipping: Flat rate of $20 AUD
- New Zealand shipping: Flat rate of $25 AUD
- AUS POST: auspost.com.au/track/track.html (up to 14 approx. business days depending on location)
- General international shipping: Flat rate of $50 AUD
International Custom Duties
You are responsible for assuring that the product can be lawfully imported to the
destination country. When ordering from Above The Clouds, the recipient is the
importer of record and must comply with all laws and regulations of the destination
country. Orders that are shipped to countries outside of Australia may be subject to
import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes,
customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no
control over these charges and cannot predict what they may be. Customs policies
vary widely from country to country; you should contact your local customs office for
further information. When customs clearance procedures are required, it can cause
delays beyond our original delivery estimates
Refused Shipments
If your shipment is refused or not collected from a postal outlet in the allocated time, it
will be returned to sender. The order will be shipped again at your request and
pynense
Liability
We are not liable for packages lost or damaged in transit with our postage partners
For any further questions email info@abovethecloudsstore.com